IF YOU'RE EVER UNHAPPY
We aim to provide a high standard of service throughout the organisation but recognise that there may be times when we do not meet your expectations or you may just be unhappy.
Step one: Initially bring your comment to the attention of the manager who will be happy to help. Alternatively you can email or call our head office who will forward your comment to the relevant manager.
Step two: If you do not feel your complaint has been dealt with adequately, you can forward full details to our Customer Care Co-ordinator who will conduct an independent investigation and provide a full reply within 5 working days:
Customer Care Co-ordinator, Sarah Hodge, 68 Bridge Street, Taunton, Somerset, TA1 1UD